Admin Hub

Connecting community members to external services and internal resources.

Information platform summarizing the most common administrative processes, sharing tips and mapping external services.

Lisbon Project

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Emergency contacts

Emergency support services in Lisbon.

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External Contacts

Key contact information across every service in Lisbon

OrganizationServiceContactCategoryDirections
ACITMM -The Islamic Community of Tapada das Mercês and Mem MartinsIts main activities are: Food and Clothing Support, Islamic Culture, School Support and Family Support, Immigrant Support Office (CLAIM), Workshops and certified training activities.
aMigo - ULS São JoséThis page its created for immigrants and/or foreign nationals who use the health services of ULS São Jose and the Portuguese National Health Service ("Serviço Nacional de Saúde", or SNS). It's goal is providing informations about how to access heatlhcare and other services, and about patient rights.
Apoio a Mães SolteirasSupport services for single mothers.
Aragens d'EmpatiaOffers low-cost service at 30 euros with registered psychologist and 15 euros with trainees, with supervision ensuring quality.
Associação Casa Estrela do MarPsychotherapy center. Individual sessions star at 30 euros.
Associação de Pais e EducadoresParent support groups and resources
Associação OlharProvides online and in-person psychology consultations in Lisbon at fixed social price of 35 euros ( first session slightly higher at 38 euros)
Câmara Municipal - Divisão FamiliarMunicipal family services and programs
Casa Acolhe (Casa do Brasil)Provides psychological support for migrants. Availability: Mondays - 11:00 - 13:00 Contact: Lisbon Project's Social Care Manager ( Adriane) for the email address.
Casa QuiOffer social price psychological consultations, prioritizing the LGBTI+ community. * Provides free emergency support for LGBTI+ individuals facing bullying or domestic violence. Services in English available. Opening hours: Monday - Friday: 10:00 - 18:00
Centro de Acolhimento InfantilEmergency child shelter and care
Centro de Apoio FamiliarFamily counseling and support services
Centro de Educação EspecialSpecial needs education and support
Centro de Integração FamiliarIntegration support for immigrant families
Centro de Recursos FamiliaresInformation and referral services
Centro de Saúde FamiliarFamily health and pediatric care
Centro Porta Amiga de ChelasThe Centro Porta Amiga de Chelas provides social assessment and case management, food assistance, psychological support, legal advice, employment support, distribution of essential goods, information and training sessions, and activities for older adults.
CEPAC - Centro Padre Alves CorreiaONG that supports migrants in vulnerable situation. Opening hours: Monday - Friday: 9:00 - 13:00 - 14:00 - 18:00 Saturday: 9:00 - 13:00
CLAIM - JRSJesuit Service for Refugees and Migrants. Opening hours: 9:00 - 13:00
CLAIM - Universidade LusófonaOpening Hours: Monday - Friday 9:00 - 19:00 instagram: @claim.ulusofona
CLAIM Ameixoeira - Associação Lusofonia, Cultura e CidadaniaProvides free support to migrants and their families, facilitating their integration into Portugal.
CLAIM Bairro Alto - Casa do BrasilFirst-come, first-served basis and subject to staff capacity. Monday - Friday 11:00 - 13:00 | 14:00 - 18:00
CLAIM CascaisProvides free support to migrants and their families, helping them integrate into Portuguese society.
CLAIM LaranjeiroProvides free support services to migrants and their families, helping them integrate into Portuguese society.
CLAIM Lisboa - EstrelaCLAIM provides high-quality education, professional training, and research initiatives to support continuous learning and innovation. Open Hours: Monday - Friday : 9:00 - 13:00 - 14:00 - 18:00 Saturdays: 9:00 - 13:00
CLAIM MourariaProvides free support to migrants and their families, helping them integrate into Portuguese society.
CLAIM MusgueiraProvides free support to migrants and their families, helping them integrate into Portuguese society. Opening hours: Monday - Friday 8:00 - 18:00
CLAIM NIALPOpening hours: Monday - Friday: 10:00 - 17:00 *They usually respond within 2-4 hours
CLAIM Santa ClaraProvides free support to migrants and their families, helping them integrate into Portuguese society.
Conversa Amiga - INATELHelpline. Callds are answered by trained volunteers. Opening hours: 15:00 - 22:00
Corações com CoroaFree women's social and psychological support.
CPR - Centro de Acolhimento para RefugiadosProvides free legal support to refugees and asylum seekers in Portugal throughout the asylum procedure and also at the integration stage.
Creche Municipal de BenficaPublic childcare for ages 0-3
CrescerMulti-disciplinary team providing: Employability, Psychologist, Social Work and Legal Support. All can be requested and accessed throught the same WhatsApp number.
EscutatórioPsychological support line, S. João de Deus Foundation. Call to book a free session + follow up. Opening hours: 10:30 - 12:30 | 14:30 - 16:30
FSJDTrainees available to provide free 1:1 counselling every 5/6 months.
GAT - NationwideSupport for people using drugs and/or experiencing homelessness (see across re GAT in Mouraria), also general healthcare.
Habitar Lisboa PlatformA digital tool that allows residents to register their interest in accessing the housing programs of the Municipality of Lisbon, and to submit and manage their application.
Health Office of the Regional Health Administration of Lisbon and Tagus Valley (ARSLVT) at CNAIMIt supports migrants and health professionals across the country to ensure access to health care for migrants.
IAC - Instituto de Apoio à CriançaFree psychological support for children and young people.
Instituto de Apoio à CriançaChild protection and advocacy
JRSIndividual CM/JRS beneficiary attends JRS office any weekday morning.
LAM (Migrant Support Line)/ STT (Tel. Translation Service)Option 1: miscellaneous information; Option 2: translation service Provides translation support in 60 languages and dialects. Available: working days (except holidays), from 9 to 7 pm.
Line "liga-te"Psychological support service of the Lisbon CIty Council. Opening hours: 24 hours/day
ManicómioFocuses on breaking the stigma of mental illness with consultations outside traditional settings at a fixed price of 35 euros. consultas.beato@manicomio.pt
Mediação Familiar de LisboaFamily mediation and conflict resolution
Mental 8 WorksProvides psychology and psychiatry consultations at social prices for students, unemployed individuals, or those with temporary incapacity for work.
National Centre of Migrant's Integration Support (CNAIM)It provides support in the different difficulties experienced by migrants in their integration process in Portugal. It has a Victim Support Office (GAV), specialised in responding to migrant victims of domestic violence and/or harmful traditional practices, including female genital mutilation (FGM) and early forced marriages.
Programa Creche FelizFree childcare program assistance
Quebra o SilêncioNon-profit organization supporting male survivors of violence and sexual abuse, providing free psychological support in Lisbon or via Zoom.
Renovar a Mouraria Renovar a Mouraria offers a range of services and activities, including integration support for migrants, Portuguese language classes, cultural initiatives, educational programmes, and community events aimed at strengthening social cohesion and improving quality of life in the neighbourhood.
Santa Casa - UDIPUDIP for all ACAO SOCIAL support Access to seguranca social, esp RSI, and other financial support through Santa Casa Cartao de Saude - 1 year long to psychological support (w-mais); optometry and other healthcare Clinica Sol - Free Dental Care for children (under 18) Food Support and Funeral Support
Segurança Social - Centro DistritalFamily benefits and subsidies
Serviço de Psicologia FamiliarFamily therapy and counseling
SNS - Psychological SupportThis service offers support for: Psychological crisis situations ,suicidal behaviours, victims of abuse/physical or sexual violence, acute anxiety and others.
SOS CriançaService for children, youth, families, professionals and the community, aimed at supporting children at risk or in distress. Opening hours: 8:00 - 18:00
SOS EstudanteHelpline. Emotional support line and suicide prevention, created by students. Open to everyone (not only students). They offer services in portuguese only. Opening hours: 8:00 - 13:00
SOS Pregnancy LineAllows you to clarify doubts about pregnancy, sexuality and family planning. Available: Working days, from 10 AM to 6 PM
Sos Voz AmigaHelpline. Emotional Support line and suicide prevention. Only in Portuguese. Opening hours: 15:30 - 00:30
Telefone da AmizadeHelpline. Support in personal crisis and suicidal thoughts. Opening hours: 16:00 - 23:00
Voz de ApoioHelpline. Emotional support. Only portuguese speaking. Opening hours: 9:00 - 12:00
Vozes Amigas de EsperançaSupport line for emotional assistance. They offer services in English, but their capacity is very limited. Opening Hours: 16:00 - 22:00
World DoctorsProviding primary health care to people with difficulty in accessing the NHS.

Where we are

Rua Carvalho Araújo 66-B
1900-140 Lisboa
Portugal

How to Get Here

  • Metro: Linha Verde (Green Line) - Alameda Station
  • Bus: 708, 730, 742, 794

Opening hours

Mon, Tue, Thu
10:00–12:30 & 14:00–17:30
Wednesday (Extended)
Until 19:30
Friday
Until 18:30
No appointment needed. Just walk in.

Contact info

+351 964 809 959